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Customer Support and Training

MDE Network Support

Please click here if you work for the MDE Agency in the Jackson Metro Area and you need tech support.


  • I can't log on to the network
  • My computer will not boot up
  • My computer is running slow

MDE Application Support

Please click here if you need support with applications such as MSIS, SPS, or TIMS.

K-12 Network Support

Please click here if your school district requires network assistance.


  • The school district network is down
  • I need help setting up my Clark Box
  • I need help with server setup
  • I'm having problems with distance learning

Use this link to access the MDE Self Service to edit the following items:

  • Reset your password
  • Update your profile
  • Unlock your MDE account