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Infrastructure and Support Services

The Office of Infrastructure and Support Services (OISS) provides support for all the offices at the Mississippi Department of Education.  We offer the following types of assistance.
 

Helpdesk

OISS offers helpdesk support through our operations group at the Central Office to local remote, and field staff.  This group supports desktops, laptops, telephones, tablets, and other mobile devices. In addition, the group assists with presentation setups and installs software.
 

Networking

OISS provides network and technical infrastructure support through maintaining the hardware, software, computer systems, and databases that allow the MDE to gather, process, and share information resources with its stakeholders.
 

Websites

As a part of Infrastructure and Support Services group, the MDE Web Team provides daily support for the following MDE websites.

The Infrastructure and Support Services group also serves as a technical resource for the technology coordinators in the districts.

Request for support

If you need our help, there are several ways to receive assistance from our team.

  • Complete the Questions and Comments form in the footer of this page, and your request will be sent to our helpdesk ticketing system
  • Send an email to MDENet@mdek12.org, and those email messages will be sent to our helpdesk ticketing system
  • Call our helpdesk directly at 601-359-2837

*Note: Our normal hours of operation are from 8:00 AM to 5:00 PM, Monday through Friday. We are closed for major state holidays.